FAQs

frequently asked QUESTION

To help make your experience seamless, we’ve compiled answers to frequently asked questions about payments and order processing. Here, you’ll find information on our accepted payment methods, order policies, and how we handle any necessary adjustments.

If your question isn’t covered below, feel free to reach out to us directly for more details.

Placing An Order

What is dinner party in a box?

Dinner Party in a Box is a convenient service that allows you to order everything you need for a complete dinner party, including ready-cooked gourmet meals & beverage, tableware, and table décor, all customizable to your preferences.

What comes in the box?

Each box includes a full multi-course meal, from appetizers to dessert, along with add-on rental items like table settings, glassware, table linens, centerpieces, and other decorative elements.

How does the ordering process work?

Simply visit our website, browse our multi-course menu and tablescape options, select your desired items, and add them to your cart. You can customize your package to suit your needs and complete your purchase.

Can I customise my order?

Yes! Our packages are fully customizable. You can choose from a variety of meals, tableware, beverages, decor items and our various add-ons to create a unique experience for your dinner party.

How far in advance should I place my order?

We recommend placing your order at least 96 hours in advance to ensure availability and timely preparation. Availability may vary so please consider ordering even earlier.

Can I modify my order?

You can modify your order up to 72 hours before your scheduled pickup or delivery. Please contact our customer service team for assistance.

What is your cancellation policy?

There is a 6-hour cooling off period from the time of order for cancellations. After 6 hours, no refunds will be issued as your order will already be in progress.

However, if you need to reschedule your dinner, we may be able to do so if given sufficient notice. An inconvenience fee may apply. Please reach out to customer service as early as possible to avoid disappointment.

Multi-Course Dining Menu

Can I order a multi-course dining menu without renting a tablescape package?

Yes, you can order a multi-course menu without selecting a tablescape. This option allows you to focus solely on the meals for your dinner party.

Are the meals cooked or do I need to prepare them?

All meals are fully cooked by our chefs and are delivered ready to serve. Our meals are securely packaged to ensure freshness and prevent spills during delivery. We provide reheating instructions, if necessary, for your convenience.

Do you offer portion sizes for different sized groups?

Yes, we offer portion sizes tailored for various group sizes, from intimate dinners to larger gatherings. Please choose the correct party size when placing your order.

Can I order individually plated meals?

All of our meals are packaged family-style which is perfect for sharing and creating a communal dining experience. However, feel free to plate them at home yourself!

How do I reheat the meals?

Each meal comes with detailed reheating instructions to ensure optimal taste and texture. Follow the guidelines provided for best results.

What if I have a dietary restriction?

Please let us know about any dietary restrictions or preferences when placing your order, and we will do our best to accommodate your needs.

*Note that we are not an allergen free kitchen.

Tablescape

can I order a tablescape package without ordering a Multi-Course dining menu?

How does the rental process work?

We deliver the tablescape items to your home along with the food before your dinner party and pick them up afterward. No need to clean or store anything except for crockery and cutlery— we handle it all!

Can i rent tableware and décor?

Yes! Our expertly curated tablescapes include crockery, cutlery, table linens, candles, amongst other décor pieces which are all for rental only. All items must be returned in good condition.

Is serveware included in the package?

Serveware, such as serving bowls, platters, and utensils, can be added on as an optional upgrade. While you can choose to include serveware, the specific selection of platters and serving pieces is at our discretion and will be curated to complement the overall design and size of your tablescape.

Are personalised menus and place cards included in the package?

Personalized menu cards and place cards are available as an add-on. You can choose to have these customized with your guests’ names and menu details to add a personal touch to your event. Just add to cart when you place your order & don’t forget to let us know name & event details in the text box.

Do i need to return the rentals clean?

Cutlery, crockery, and other items used for eating must be returned clean. However, there’s no need to clean the linens or decorative items — simply pack them up as they are, carefully, and we’ll handle the rest.

Can I mix and match items from other themes?

Our tablescape packages are curated to maintain a stylish & cohesive look for your party size. However, feel free to contact us if you’d like to explore customization options and we’ll see how we can help.

Do you setup the tablescape for us?

The tablescape setup is done by you. We provide everything you need, along with simple instructions to guide you through arranging the decor and settings. This allows you to set up the table at your own pace and customize the look if desired.

What if something gets damaged during the party?

We understand accidents happen! Each package includes a security deposit for minor damage. Significant damage or missing items may incur a replacement fee.

Pickup & Delivery

How does delivery work?

We deliver the food and tablescape items directly to your location on the day of your event. You’ll receive everything pre-arranged, ready for setup or minimal assembly based on your selected package.

How does the rental process work?

Do you offer same day delivery?

We recommend placing your order at least 7 days in advance to ensure availability. Last-minute deliveries may be available depending on inventory, but we cannot guarantee it. Contact us for urgent requests.

Where do you deliver to?

We currently deliver anywhere within 20km of Ikoyi (Ikeja – VGC). If you’re outside our usual delivery zone, please reach out, and we’ll do our best to accommodate your request.

Is delivery included in the cost?

Delivery fees depend on your location and the size of your order. Tablescape packages will have an additional pickup fee. The delivery cost will be calculated at checkout.

How does the rentals pickup work?

After your event, we’ll arrange a pickup time for the rental items. You simply need to loosely pack the items back into the provided containers, with the bubble wrap and we’ll handle the rest, including cleaning (except for used crockery and cutlery).

Can I pick up and return the items myself?

Yes, if you prefer to save on delivery fees, you can opt to pick up and return the rental items yourself. Our location is in Ikoyi. Just let us know during the booking process, and we’ll arrange a convenient pickup and return time for you.

Can I send an Uber or other service to pick up my order?

No, we do not allow third-party services like Uber to pick up your order. For the integrity and safety of our items, all deliveries and pickups must be handled by our team or through a scheduled self-pickup and return arranged directly with us.

Do i need to be home for delivery?

Yes, someone should be present to receive the delivery. If you cannot be there personally, you can arrange for someone else to accept it on your behalf. If no one is available, please contact us to reschedule the delivery (subject to availability and potential fees).

What if i don’t return the items on time?

If rental items are not returned or made available for pickup at the specified time, we retain the right to charge a late return fee. Please ensure the items are ready as agreed to avoid additional charges.

Booking & Payments

How do i place an order?

You can place an order directly through our website or by contacting us via WhatsApp for customized orders. Availability is subject to confirmation.

What forms of payment do you accept?

We accept major credit cards, debit cards, transfers, international cards and online payment services. Full payment is required upon booking.

Is there a deposit required for rentals?

Yes, a refundable security deposit may be required for tablescape and serveware rentals. This will be returned once the items are picked up and inspected for damages.

Can I cancel or change my order?

You may cancel or modify your order up to 6 hours after placing it (as long as your event is more than 5 days away). Cancellations made after this period will not be refunded.

What happens if there are extra charges?

Additional charges may apply for late returns, missing items, or damages to rental items. Any extra charges will be deducted from your deposit, and if the deposit doesn’t cover the total, we will invoice you for the remaining balance.

Do you offer gift cards?

Yes, we offer gift cards that can be purchased and redeemed for any of our packages and services. Gift cards are perfect for treating someone to a hassle-free dinner party experience.

Can i get an invoice for my order?

Yes, after completing your order, you will receive an invoice via email, detailing the charges for your package and any add-ons you selected.

Other

Do you provide venue or location for the event?

No, Dinner Party in a Box is designed for use at your home or any location of your choice. We deliver everything to you, but you’ll need to provide the space for the event.

If in need of a venue, we recommend checking out our sister brand, Beezus Kitchen, which caters to events that require a venue. Beezus Kitchen offers full-service event catering, and has their own space for your gathering.

Do you offer event staffing (e.g., servers, bartenders)?

Currently, we do not offer staffing services. Dinner Party in a Box is designed to be a DIY solution, but we provide easy-to-follow instructions to help you set up and serve your guests.

If you require a full-service catering team, we encourage you to explore our sister brand, Beezus Kitchen. They provide event catering, along with staff such as servers, bartenders, and chefs to ensure your event runs smoothly.

Can I extend the rental period if I need the items longer?

Yes, if you need to keep the items longer than the agreed-upon rental period, please contact us as soon as possible. Extended rentals are subject to availability and may incur additional fees.

Do you provide services for events other than diner parties?

Currently, our focus is on dinner parties, tray deliveries and beach baskets but we are happy to accommodate special requests for other types of gatherings. Please reach out to us for more information.

payment & processing

What payment methods do you accept?

We accept all major credit and debit cards, through Paystack as well as payments through PayPal. Unfortunately, we don’t accept cash or checks at this time.

When will my payment be processed?

Your payment is processed at checkout, and you’ll receive an email confirmation immediately after placing your order.

Is there a deposit required?

Full payment is required at checkout for your order to be placed and confirmed.

Are payments secure?

Absolutely! We use encrypted payment processing to ensure that all transactions are secure. Your payment information is protected and is never stored on our servers.

Are there any additional fees I should know about?

All prices include applicable taxes, but late return fees or other incidental charges may apply if items are not returned on time or are damaged.

What If my payment doesn’t go through?

If your payment fails, please double-check your payment details and try again. If issues persist, contact our support team for assistance.

Can I apply a gift card to my purchase?

Yes, gift cards can be applied at checkout and will be deducted from your total balance.

Do you offer refunds?

Refunds are generally not available after an order is confirmed. We offer a 6-hour grace period if you change your mind after placing your order. Get in touch!